Question 1

How long are my products guaranteed?

Accepted Answer

You benefit from a 2-year legal guarantee of conformity against all manufacturing defects..In order for us to be able to cover the return of your items, they must be:- In original condition (as they were upon receipt of the order)- Packaged and protected as receivedWe will not be able to accept the warranty return request in the following 2 cases:you knew or could not ignore the presence of the defect which makes the goods non-compliant,the defect observed does not come from the product but from improper use of the product or failure to follow the precautions for use.Procedure to follow:1 - Fill out the contact form by choosing the answer "A complaint" to the question "your request concerns".2 - Fill in all mandatory fields in the form3 - Add a clear photo of the item you are returning.

Question 2

I am not satisfied with my item, what should I do?

Accepted Answer

You have a 14-day right of withdrawal to change your mind after receiving your order. This period begins on the day your goods are delivered.We will then take charge of the return of your items which must be:- In original condition (as they were upon receipt of the order)- Packaged and protected as receivedProcedure to follow:1 - Fill out the contact form by choosing the answer "A complaint" to the question "your request concerns".2 - Fill in all mandatory fields in the form3 - Add a clear photo of the item you are returning.

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How long are my products guaranteed?

I am not satisfied with my item, what should I do?